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Recording-as-a-Service

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Vodafone Business Recording-as-a-Service

Capture, store and access voice calls and messaging from Microsoft Teams or mobile in one place, fully compliant with leading global security standards.

Consolidated call &
message recording

Calls via Microsoft Teams and calls/SMS via business mobile are captured and securely encrypted in the cloud by default.

Secure access & retrieval

Search, access and retrieval available to authorised personnel via secure Vodafone Business portal.

Pathway to
additional platforms

Pathway to integration with Vodafone Business Operator Connect, Vodafone Business Direct Routing, Vodafone Business UC with RingCentral and WhatsApp.

In partnership with Dubber

Solution developed in partnership with Dubber, the world's leading provider of certified cloud-based call recording and voice AI services.

Financial Services Healthcare Professional Services Public Sector

Why Vodafone Business for Recording-as-a-Service?

Simpler to administrate

Simpler to administrate

An integrated service from a single provider, with one point of contact for support and management across multiple markets.

Comprehensive & flexible

Comprehensive & flexible

Growing choice of platforms and channels recorded with option to host recordings on Vodafone or customer’s environment.

Solution you can Trust

Solution you can trust

An integrated service from a single provider, with one point of contact for support and management across multiple markets.

Secure Portal & Reporting

Secure portal & reporting

Unique portal with advanced capabilities for compliance to access & review recordings based on your priorities.

Unlimited recording and storage

Unlimited recording and storage

No hidden recording or storage costs. Get unlimited storage and archival of recordings.

Unlimited recording and storage

Compliance to industry standards

  • ISO 27001 – CSA STAR (Security, Trust, Assurance, and Risk)
  • Cyber Essentials
  • Microsoft 365 Certification
  • PCI DSS (Payment Card Industry Data Security Standard)
  • GDPR (General Data Protection Regulation - UK /EU)
  • HIPAA (Health Insurance Portability and Accountability Act - USA)
  • DORA – Digital Operational Resilience Act (EU)
  • ISO 22301 – Business Continuity Management System (BCMS)
  • ISO 20000 – IT Service Management (ITSM)
  • BS 10008 – Legal Admissibility of Electronic Information
Integrated Service
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